Help Center

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shipping and Delivery

Are there any shipping charges for orders below a certain amount?

How long does it take for my order to be delivered?

What should I do if there is a divergence or discrepancy in my order delivery?

Return and Exchange

Can I return or exchange opened or damaged products?

What should I do if I receive a damaged product?

What is the process for exchanging a damaged product?

Can I return a product if it is sold in a physically damaged condition, has missing parts or accessories, or is unopened and untampered?

Payment Information

What payment methods do you accept?

Is it safe to make online payments on your website?

Brand Philosophy

What does the heart in your logo represent?

What is your brand's purpose?

How do you aim to achieve your goal of nurturing people and the planet?

What sets your brand apart from others?

Do you test Dunamiss products on animals?

Do Dunamiss products contain parabens?