Ans- No, we do not accept the return or exchange of opened or damaged products due to hygiene reasons and the inability to reuse such products.

Ans- If you receive a damaged product, the customer has to add the unboxing video showing the damaged product for verification and contact us within 24 hours of delivery at +918109121254 or dunamisscosmetics@gmail.com. We will arrange for an exchange of the damaged product.

Ans- All prepaid orders include free delivery. Cash on Delivery (COD) charges will apply as per the website's policy.

Ans- To exchange a damaged product, you must provide a compulsory unboxing video to verify the damage claim. Claims must be raised within 48 business hours from the time of delivery. Once your claim is accepted, the exchange process will be completed within 7-21 business days.

Ans- Yes, you can return a product within 7 days from the date of delivery if it meets any of the mentioned conditions. Please note that all products once purchased are non-refundable.

Ans- We are unable to make amendments to an order after it has been dispatched. If you wish to make changes before dispatch, please contact our Customer Services team at +91-95166 56907 or cosmeticsdunamiss@gmail.com.

Ans- If you receive a product that is not in good condition or has damaged packaging, please refuse to accept delivery and write to us at cosmeticsdunamiss@gmail.com mentioning your order reference number. We will arrange for a replacement delivery at the earliest.

Ans- If you notice any divergence or discrepancy in your order delivery, please write to us at cosmeticsdunamiss@gmail.com within 2 days from the date of receipt of delivery. Claims made after this period will not be accepted.

Ans- The heart in our logo symbolizes our commitment to showing heart in everything we do. It represents our dedication to creating beauty products that are kind to skin barriers and the planet.

Ans- Our brand's purpose is to create beauty products that are kind to skin barriers and the planet. We believe that beauty is for everyone and can empower self-love and inner potential when perceived in the right spirit.

Ans- We aim to achieve our goal by using only the finest ingredients nature has to offer in our products. We also focus on conscious consumption, empowering individuals to unlock their potential through mindful choices.

Ans- What sets us apart is our commitment to creating beauty products that not only enhance one's beauty but also contribute to the well-being of individuals and the planet. We strive to show heart in everything we do, from product formulation to packaging and beyond.

Ans- No, we do not test our products on animals. We are committed to producing cruelty-free skincare.

Ans- No, our products are free from parabens, sulfates, and other harmful chemicals.