Help Center

Enjoy Free Shipping on Prepaid Orders! For COD orders, a flat shipping fee of ₹49 applies across India.

Orders are typically delivered within 3–7 business days, depending on your location.

Message us on WhatsApp: +91 95166 56907 or email care@dunamiss.in within 48 hours of delivery. Claims after this period will not be accepted.

Changes are only possible before dispatch. Message us on WhatsApp: +91 95166 56907 or email care@dunamiss.in.

We accept credit/debit cards, net banking, and mobile wallets.

Yes, we use secure payment gateways and encryption to ensure your payment is safe.

No. Opened or used products are not eligible for return or exchange for hygiene reasons. For a product that arrived damaged, please follow our damaged-product request process.

Report the issue within 48 hours of delivery on WhatsApp: +91 95166 56907 or email care@dunamiss.in, with your order details and a clear unboxing video. Eligible requests are subject to verification. Products purchased on sale are not eligible for return or exchange.

For an eligible product, report the issue and provide a clear unboxing video within 48 hours of delivery. Once approved, exchanges are processed within 7–21 business days. Products purchased on sale are not eligible for return or exchange.

Eligible requests for products received damaged or orders with missing items must be reported within 48 hours of delivery, with a clear unboxing video for verification. Products must remain unused and in their original condition. Being unopened alone does not make a product eligible. Products purchased on sale are not eligible for return or exchange. See our Return & Exchange Policy for details.

No. Products purchased on sale are not eligible for return or exchange.

It represents our commitment to care — for your skin and for the planet.

To create kind beauty that empowers self-love and supports the skin barrier and the environment.

By using nature’s finest ingredients and promoting conscious consumption.

We show heart in every step — from ingredients to packaging — and always prioritize well-being.