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Returns & Exchange Policy
At Dunamiss , we aim at providing you with the best shopping experience. However, considering the recent pandemic, and reasons pertaining to hygiene, opened or damaged products cannot be reused, and hence, we do not accept the exchange or return of such products once sold or delivered.
Dunamiss Cosmetics Pvt Ltd. is not responsible for any damage caused after delivery.
In case of damage-product issue at the time of delivery, we will definitely exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us at +918109121254 or dunamisscosmetics@gmail.com
Exchange of products will only be considered if the product received is in damaged condition and subject to the following terms:
Compulsory unboxing video required to verify any damage claim.
Claims must be raised within 48 business hours from the time of delivery. Failing to do so will result in rejection of the claim.
Exchanged requests will be subject to checking and vetting by Dunamiss Cosmetics Pvt Ltd.
Damages due to the user's mishandling by any means will not be covered under this Policy.
Once your return request has been accepted, the process will be completed within 7-21 business days. Dunamiss Cosmetics Pvt Ltd. reserves all rights for Replacement/Returns/Refunds.
international orders.
In an exceptional case to case basis after contacting our customer care team, if a customer can facilitate the return of goods (unused & transit damage products only) in India, to our office or an address from where a pickup can be arranged through our courier partner within 45 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires international shipping.
Copyright © Dunamiss Cosmetics Pvt Ltd. All rights reserved.
Dunamiss Cosmetics Pvt Ltd. is not responsible for any damage caused after delivery.
In case of damage-product issue at the time of delivery, we will definitely exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us at +918109121254 or dunamisscosmetics@gmail.com
Exchange of products will only be considered if the product received is in damaged condition and subject to the following terms:
Compulsory unboxing video required to verify any damage claim.
Claims must be raised within 48 business hours from the time of delivery. Failing to do so will result in rejection of the claim.
Exchanged requests will be subject to checking and vetting by Dunamiss Cosmetics Pvt Ltd.
Damages due to the user's mishandling by any means will not be covered under this Policy.
Once your return request has been accepted, the process will be completed within 7-21 business days. Dunamiss Cosmetics Pvt Ltd. reserves all rights for Replacement/Returns/Refunds.
RETURN POLICY
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories
Unopened and untampered
Return / Exchange Outside India
Unfortunately, at this moment, we do not permit any returns or exchanges forinternational orders.
In an exceptional case to case basis after contacting our customer care team, if a customer can facilitate the return of goods (unused & transit damage products only) in India, to our office or an address from where a pickup can be arranged through our courier partner within 45 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires international shipping.
Copyright © Dunamiss Cosmetics Pvt Ltd. All rights reserved.