Returns & Exchanges
Shopping should feel effortless. We've made returns and exchanges just as smooth. Because your experience matters as much as your skincare.
General Policy
Your satisfaction is at the heart of everything we do.
Hygiene & Safety
For hygiene and safety reasons, opened or used products cannot be returned or exchanged.
Original Condition
Eligible products must be unused, unopened, and in their original packaging.
Before You Reach Out
A few simple steps can make the process smoother.
- Inspect your order as soon as it arrives.
- Dunamiss is not responsible for damage caused after successful delivery.
- Keep your order and packaging intact until you've checked everything.
Exchange Policy
Received a damaged or incorrect product? We'll gladly help.
Report your request within 24 hours of delivery. A clear unboxing video is mandatory for verification. Products must be unused and untampered with.
Exchange Eligibility
Your request may be eligible when the following conditions are met.
- The product arrived damaged or incorrect.
- You contact us within 48 hours of delivery.
- Our quality team successfully verifies your request.
All exchange requests are subject to approval after verification.
Return Policy
Returns are accepted only when the following conditions apply.
- The product arrived damaged.
- Items are missing from your order.
- The product remains unopened, unused, and in its original condition.
- Return requests are raised within 7 days of delivery.
International Orders
Special conditions apply to international shipments.
International Return & Exchange Notice
Returns and exchanges are currently unavailable for international orders. In exceptional cases, unused or transit-damaged products may be reviewed individually. Any international return or exchange shipping costs must be borne by the customer.
Need Help?
We're always here for you. Reach out to our support team and we'll be happy to assist with your request.