Returns & Exchanges

Shopping should feel effortless. We've made returns and exchanges just as smooth. ✨

General Policy

Your satisfaction is at the heart of everything we do.
For hygiene and safety reasons, opened or used products cannot be returned or exchanged.
Eligible products must be unused, unopened, and in their original packaging.
Before You Reach Out
Please inspect your order as soon as it arrives.
Dunamiss is not responsible for damage caused after successful delivery.
Keep your order and packaging intact until you've checked everything.

Exchange Policy

Received a damaged or incorrect product? We'll gladly help.
Report your request within 24 hours of delivery.
A clear unboxing video is mandatory for verification.
Products must be unused and untampered with.
Approved exchanges are processed within 7–21 business days.
Exchange Eligibility

Your request is eligible if:

The product arrived damaged or incorrect.
You contact us within 48 hours of delivery.
Our quality team successfully verifies your request.

Please note: All exchange requests are subject to approval after verification.

Return Policy

Returns are accepted only if:

The product arrived damaged.
Items are missing from your order.
The product remains unopened, unused, and in its original condition.
Return requests are raised within 7 days of delivery.
International Orders
Returns and exchanges are currently unavailable for international orders.
In exceptional cases, unused or transit-damaged products may be reviewed individually.
Any international return or exchange shipping costs must be borne by the customer.

Need Help?

We're always here for you. 💌

Email: care@dunamiss.in
Phone: +91 95166 56907
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Because luxury isn't just about great skincare—it's about great service too.