Return & Exchange Policy

1. General Policy

• At Dunamiss Cosmetics Pvt. Ltd., customer satisfaction is our priority.
• Due to hygiene and safety reasons, opened or used products are not eligible for return or exchange.
• Products must remain unused, unopened, and in original condition for any eligible request.

2. Important Note

• Dunamiss Cosmetics Pvt. Ltd. is not responsible for any damage caused after successful delivery.
• Please inspect your order carefully at the time of delivery.

3. Exchange Policy

• If your order arrives damaged, we will gladly offer an exchange.
• Exchange requests must be reported within 24 hours of delivery.
• Customers must provide a compulsory unboxing video for verification.
• Products should not be used, tampered with, or damaged by mishandling.
• Once approved, exchange processing may take 7–21 business days.

4. Exchange Eligibility

• The product was received in damaged condition.
• The request is submitted within 48 hours of delivery.
• Verification is successfully completed by our team.
• Dunamiss reserves the right to approve or reject exchange/refund requests.

5. Return Policy

• All products are non-refundable unless:
• The item is physically damaged upon arrival.
• The order has missing parts or accessories.
• The product remains unopened and unused.
• Eligible return requests must be raised within 7 days of delivery.

6. International Orders

• We currently do not accept returns or exchanges for international orders.
• In special cases, customers may arrange return shipping within India for unused or transit-damaged products.
• International exchange shipping costs must be covered by the customer.