At Dunamiss Cosmetics, we strive to provide an exceptional shopping experience. All sales are final, and once purchased, products are non-refundable. In the case of damaged items upon delivery, we will exchange the product if you notify us within 24 hours with a compulsory unboxing video. Claims must be submitted within 48 business hours. Exchanges are only considered for products received in damaged condition and are subject to verification. Returns are not accepted for international orders unless special arrangements are made with our customer care team, allowing for the return of unused items within 45 days of delivery. Please note that shipping charges may apply for exchanged merchandise requiring international shipping. For inquiries, contact us at +918109121254 or dunamisscosmetics@gmail.com.